Safety & Privacy policies

We are Regen Lab SA (or “RGL”), a Swiss company registered under № CHE-110.064.203, having its Industrial Branch Office Headquater in: Chemin de Budron B2, 1052 Le Mont-sur-Lausanne.

If you have any questions relating to the topic of personal data or you want to submit a request for exercising of your rights you can contact us at the address compliance@regenlab.com.
Regen Lab France SAS, based in: 2 Av. de Laponie, 91940 Les Ulis, France, is our Data protection representative in the EU.

The personal data we collect from you differs depending on the different functionalities of the website you use. Once you visit our Site, specific information will be stored anonymously in a protocol file. There will be an anonymous storage of e.g. the IP-address, operating system (e.g. Microsoft Windows, Mac OS), browser type (e.g. Firefox, Chrome, Internet Explorer, Safari) and browser settings, the date and time our Site has been accessed, from where our Site has been accessed and the domain name of your internet service provider.

RGL collects the domain names and IP addresses of its visitors and users, along with usage statistics. RGL will not combine this information with the personally identifiable and other information it collects. We use this information solely with the purpose to improve the appearance, contents and functionality of the website.
Specifically, when you visit our website, our web servers save each access temporarily to a log file. The following data are entered and saved until automated deletion:

• Anonymized IP address of the requesting computer
• Date and time of the access
• Name and URL of the called data
• Report whether the call was successful
• Identification data of the used browser and operating system
• Website from which the access is carried out
• Name of your Internet access provider 

The lawful processing of these data occurs for the purposes of enabling use of the website (establishing connection), for system security, for technical administration of the network infrastructure and for optimization of the Internet offering. We process this data on the grounds of our legitimate interest to maintain our service, to track how our services are used and also to track how our clients or visitors interact with the service.

The use of cookies by our third parties is covered by our Privacy Policy. Our third parties use session ID cookies to track certain information about your behaviour while visiting the Site, to facilitate surveys, to identify groups of users and deliver appropriate Site content and services, as well as feedback related to marketing and email campaigns. We do not tie the information gathered to your personal data. Third party cookies (such as Google Analytics, advertising platforms or other) are used to allow us to analyze your website usage and preferences. Some of them are used for reasons of marketing or advertising. Different type of cookie purposes are set out in detail within our Privacy Policy.

Your personal information may be transferred to affiliated companies and service providers of RGL that have obligations to RGL, e.g. IT providers (hosting providers, companies that maintain our website, etc.), to perform our contractual obligations. Some of these affiliated companies and service providers are located outside Switzerland, the EU/EEA (e.g. United States, Canada, Brazil, Israel, China, India, Japan, Malaysia, Dubai, Singapore, Australia, Peru) and may not provide the same legal protection for your personal data as in your country. Should third parties come into contact with your personal information, we shall have made use of legal, technical and organizational measures and regular monitoring regarding such parties’ compliance with the relevant data protection regulations and with this Privacy Notice. When transferring personal data outside the European Economic Area, RGL relies most often on European Commission’s adequacy decision with respect to the country where data is transferred or on EU Commission approved Standard Contractual Clauses. If you want to receive list of the recipients of your information or a copy of the Standard Contractual Clauses you can contact us.

You always have the right of access (Art. 15 GDPR) to your personal data, their origin and recipients and the purpose of data processing, free of charge, as well as a right to rectification (Art. 16 GDPR) and erasure (Art. 17 GDPR) that may be extended with the right to be forgotten or to restriction of processing of these data (Art. 18 GDPR). Furthermore, you have the right to obtain the personal data relating to you that you have provided to a responsible party, in a structured, common and machine-readable format (right to data portability Art. 20 GDPR).


You always have the right of access (Art. 15 GDPR) to your personal data, their origin and recipients and the purpose of data processing, free of charge, as well as a right to rectification (Art. 16 GDPR) and erasure (Art. 17 GDPR) that may be extended with the right to be forgotten or to restriction of processing of these data (Art. 18 GDPR). Furthermore, you have the right to obtain the personal data relating to you that you have provided to a responsible party, in a structured, common and machine-readable format (right to data portability Art. 20 GDPR).

You have also the right to object (Art. 21 GDPR) to certain types of processing such as direct marketing and the right to object to automated processing of your data, including profiling (Art. 22 GDPR). You have the right to withdraw your consent for processing of your data where such was granted without this to affect the lawfulness of processing based on consent before its withdrawal.

If you would like to communicate with RGL regarding privacy issues or have questions (e.g. regarding the processing of your personal data), comments or complaints about this Privacy Notice or Site, please contact us at: compliance@regenlab.com.

If unsatisfied in the event of a complaint, you can also contact the designated regulatory authority.